Testimonials

Testimonials

Rusco Windows and Doors, Inc., is owned and operated by Tom and Sam DiFiglio and has been serving the community since 1937. The business has grown over the years, but the DiFiglio family’s policy of personal customer attention and their long-standing reputation for professional, dependable, custom – not assembly-line – service and high-quality, state-of-the-art products remain constant. Rusco invites you to visit their showroom and see full-size product displays. These displays and knowledgeable Rusco personnel will help you take the guesswork out of your selections and give you a realistic view of putting together your dream home.

Excellent
4.8
Based on 53 reviews
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I just used Rusco to replace all the windows in my house. They were truly an incredible company to work with from start to finish. Tom and Arnold in sales did their best to make sure I got great quality windows while keeping my budget in mind. Jerry and the installation team were professional and efficient. You could really tell they took pride in their work. For example, a section of downspout was damaged during the first day of install and before I could even mention it to them they showed up on the second day with a new piece and replaced it. I was thoroughly impressed and satisfied with Rusco and would recommend them to anyone.
Response from the owner: Hi Patrick, thank you so much for taking the time to leave us a ⭐️⭐️⭐️⭐️⭐️ review! We're so happy to hear that you had a great experience working with our team! Your review motivates us to continue striving every day to meet and exceed expectations. Thank you so much again and we hope to work with you and anybody you refer in the future!
After few months of research and estimates, we decided to go with the Rusco windows & doors. Carolyn is the best there! Excellent customer service, quality product and installation. Their price was 5k lower than others. Highly recommended!
Response from the owner: Thank you, Greta for taking the time to leave a ⭐️⭐️⭐️⭐️⭐️ review for Rusco Windows and Doors! Carolyn is a huge asset and we're grateful to have such a great team. It was our pleasure to help you with your project and we hope to work with you again in the future!
We have used Rusco to replace our exterior doors and windows. We have a 100 year old house and the installers have been amazing at rolling with the chaos of an old house and truly been a pleasure to work with! We have a few additional projects slated with them and can't wait to keep building value in our home. Tom, Carolyn, and the entire team make this experience enjoyable each time we work together.
Response from the owner: Thank you, Victoria for taking the time and doing this ⭐️⭐️⭐️⭐️⭐️ review for Rusco windows and doors. It was a pleasure helping you with your project.
Shout out to Arnold Donato for being my advocate with my insurance carrier and for going the extra mile on all my questions and needs. Also all the installers on a job well done - I had window replacement, house / garage roof replacement and garage siding replacement. Thank you all!
Response from the owner: Thank you,AnnMarie for taking the time and doing this ⭐️⭐️⭐️⭐️⭐️ review for Rusco windows and doors. It was a pleasure helping you with your project.
I’m so very pleased with my new windows from Rusco! They did a wonderful, professional job from start to finish. Everything looks amazing. The initial visit, estimate, measurements and installation all were perfect. Thank you! Thank you!
Response from the owner: Good afternoon, Jill, and thank you for leaving our team a five star review. It's wonderful to hear that you are loving your new windows! We thank you for your business and support and look forward to working with you on any future home remodel projects. Have a wonderful evening, from the team at Rusco!
My husband and I are so excited to share our review of Rusco Windows and Doors! We just completed a siding project on March 28, 2024. Prior to that we had worked with Rusco to replace some large casement windows in our home.There are many companies out there who advertise how cost efficient they are and cost is indeed a factor. But being homeowners for over 25 years, we have learned that "you get what you pay for". A product that stands behind their name and reputation like Pella and Royal Woodland are important and it is their products that we chose for our home. But what is more important is the quality and craftmanship of the work, the service provided when there are questions and the detail that you see every time you look at the finished product. The products and craftmanship we have received over the years is second to none as my Pella windows were installed by artisans who have been in the trades for years. The windows have never leaked and I have never had to call Rusco back to service them. That is "peace" of mind and that is why I would not let any other company touch our beloved home but them.Rusco treats your home as if they live in it. The project that we just recently completed was huge as it was changing the original 25 year old aluminum siding to vinyl. It took two weeks between the rains to replace the siding, soffit and fascia. Part of this required that Rusco work with our insurance company since there was damage due to wind and hail. But they were on top of every aspect of this process as we navigated through some new territory on both our parts. I hope the pictures I have attached speak for themselves as to why you should work with RuscoYour home is among the most expensive purchases you will ever make. But its more than a structure. It holds your memories and all that you hold dear to you. So there should be no skimping because every house has a soul. If you take care of the "soul structure" it will take care of you. Get a contractor who knows this and puts their heart and skill into every job. The benefit to us will be that our home (Jershon is the name for Jerome and Sharon) will stand long after we are gone because of the care and love we put into it as good stewards and blessed caretakers so that it will pass on as a gift to the next family. That to us is why a home is so important.Thank you Arnold, Konrad, Carolyn and Tom for all that you have put into our home. We appreciate it!! More window projects to come!!Blessings to Rusco and their team.Jerome and Sharon PeeteBolingbrook, IL
Response from the owner: Thank you, Sharon for taking the time and doing this ⭐️⭐️⭐️⭐️⭐️ review for Rusco windows and doors. It was a pleasure helping you with your project.
The Rusco brand means something to me. I value the personal attention given on a 2024 small custom window project that I’m completely happy with. The team of individuals (Arnold, sales; Carolyn, project support), and the installation guys made sure things were right for me. Arnold is excellent on hearing customer needs, suggesting affordable options, and responsiveness in my requests for operating manuals to pricing proposal explanation details. There are many window replacement companies out there and I trust Rusco in doing a great job.
Response from the owner: Thank you, Curt for taking the time and doing this ⭐️⭐️⭐️⭐️⭐️ review for Rusco windows and doors. It was a pleasure helping you with your project.
Overall very positive experience getting a new front door from Rusco. All aspects including sales, scheduling, and installation were good. Good balance between cost and quality.
Response from the owner: Thank you, Dan for taking the time and doing this ⭐️⭐️⭐️⭐️⭐️ review for Rusco windows and doors. It was a pleasure helping you with your project.
We had such a great experience with Rusco Windows and Doors. We called them to get a quote on our patio door installation, and had a thorough estimate from Arnold, who walked us through the entire process. He was readily available to answer our questions through the estimate, final measurements, and installation process (and I had a million questions as a first time home owner).We also really appreciate Rusco's customer service since we did have an issue with the door that they readily jumped to help us address, including helping us coordinate with the manufacturer. Arnold and his team really gave us A+ service, and we will definitely recommend them to everyone.
Response from the owner: Thank you, Samantha for taking the time and doing this ⭐️⭐️⭐️⭐️⭐️ review for Rusco windows and doors. It was a pleasure helping you with your project.
This is our second time using Rusco and will not be our last! They replaced our sliding door a few years ago and our front door today!Everyone there is great. Sales and installation.Great company!
Response from the owner: Thank you, Alexandra for taking the time and doing this ⭐️⭐️⭐️⭐️⭐️ review for Rusco windows and doors. It was a pleasure helping you with your project.
We ordered 2 storm doors and one exterior door.1. Doors arrived on time.2. Installation was very professional which included a somewhat complicated removal of the old doors.3. The management and sales rep were very courteous and responsive to all questions.
Response from the owner: Good afternoon Tassos, and thank you for the five star review. We are happy to hear that all aspects of your project went so well! We look forward to working with you again in the future, and we hope you enjoy your new doors for years to come.
Great job. Installer arrived on time and quickly completed the work. New windows look great
Response from the owner: Good morning Larry, thank you for leaving the team at Rusco Windows and Doors a five star review! We thank you for your business and look forward to working with you again on any future home exterior remodel projects you might have. We hope you enjoy your new windows!
We got a new roof and the process went smoothly from start to finish. Follow up after project was a plus. Highly recommend.
Response from the owner: Hello Matt; thank you for the five star review! It's so great to hear about your experience with the team at Rusco Windows and Doors. We hope you enjoy your new roof for many years to come. We look forward to working with you again on any future home exterior projects you may have. Thank you for your business and support.
We had Rusco install a set of casement windows in an office two years ago and they now just completed putting in a new large front door system. Everyone from the sales rep, measure tech, office staff to the install team was absolutely first class. Their work was professional and outstanding. We can highly recommend Rusco to efficiently and excellently complete your window or door project.
Response from the owner: Good morning Frank! Thank you for this five star review. We are so happy to hear that you're loving your new front door system! We greatly appreciate your continued business and support and look forward to working with you on future projects. Thank you for the recommendation, and have a wonderful rest of your day!
This is our second time using Rusco Windows and Doors. Each time they approached my home as if it were their home.From the first meeting to inspect our project to the final piece of window trim installation, our experience with Rusco was one of excellence in workmanship and excellence in how the company does business! They took care of work permits, making sure the right Pella window was ordered and installed, and matched perfectly the interior oak wood trim and stain. This company and its installers go “above and beyond “!Every appointment made, was kept and met on time. Communication with the office staff was a pleasure. This company truly listens to your desires for your project, then they make it their business to deliver what you want.Our family thanks your family. Thank you to Rusco for a job well done, twice now!
Response from the owner: Hello Ross, and thank you for that really amazing review. Rusco Windows and Doors greatly appreciates your business, support, and remarkable appreciation towards our Rusco family. We hope you love your new windows for years to come! And, we look forward to continue working with you on future home remodel projects. Have a wonderful weekend!
We are SO pleased with the window installation! The team worked so well together and really did a fantastic job--we are afraid to touch the windows they look so great. Everything down to the caulking is so well done. So a huge THANK YOU to all involved.Rusco is a first-class company from the top down. We always know we will get a great finished product. We had our first window installation 28 years ago and since then, two doors, a slider and this current whole-house window install.
Response from the owner: Good morning Linda. On behalf of our team, thank you for the amazing review! It is so wonderful to hear about the success of your project, and we hope you enjoy your new windows for years to come! Your continued support and business is greatly appreciated by all. We hope you have a wonderful day!
Once again, Rusco came through with excellent results!! I love my beautiful new white shaker style door as the entryway to our new home is so nice now. And the price was right. Darek provided an excellent installation and was even able to salvage the storm door we though would have to come off. Thank you Rusco!
Response from the owner: Thank you, Beata for taking the time and doing this ⭐️⭐️⭐️⭐️⭐️ review for Rusco windows and doors. It was a pleasure helping you with your project.
we needed our whole house original old windows replaced and started the process of getting estimates late last year. after many pushy hard sell salespeople came with their dog-and-pony show with heat lamps and show and tell, we were almost going to give up. we reached out to one more company- RUSCO- and were so happy with our salesman Tom. no nonsense. no hard sell. no "do it today and lock in this special price just for you" like the other companies. just totally honest and upfront explanation with a lot of patience for our many questions. prior to installation, Tom reached out a couple times to give updates on when we could expect delivery. that was unexpected and very nice!!the installation day arrived, and the guys were ON TIME, clean and courteous. took 1 day. what a transformation! 17 windows!!our windows are GREAT! they are beautiful, quiet and keep drafts out completely- we can't wait for winter now!!!Tom was always available, and this is a trustworthy company.we personally have recommended them to many neighbors, and by doing so found out that there were neighbors who already have RUSCO windows!we are so happy with the company, salesperson and our new windows!
Response from the owner: Thank you, Sonja for taking the time and doing this ⭐️⭐️⭐️⭐️⭐️ review for Rusco windows and doors. It was a pleasure helping you with your project.
We recently had a sliding glass door and windows installed in our home. The installation process was great from start to finish - very thorough and efficient and good cleanup afterwards. It was great working with Tom and his crew throughout the entire process.
Response from the owner: Thank you, Ray for taking the time and doing this ⭐️⭐️⭐️⭐️⭐️ review for Rusco windows and doors. It was a pleasure helping you with your project.
We have a condensation problem with two picture windows in our home, we contacted Rusko from a recommendation of a relative who was very satisfied with with their work and pricing, Tom DiFiglio came to our home, looked at the problem and told us window replacement is not necessary, only needed to be reglazed. This honestly by a company is a rarity now a days, Tom could easily have sold us two brand new windows. I highly recommend Rusco windows for their professionalism and honestly.Richard SheppardHidden lakesLisle Illinois
Response from the owner: Thank you, Richard for taking the time and doing this review for Rusco windows and doors. It was a pleasure helping you with your project.
I would highly recommend Rusco Windows & Doors. Professional company and I love my new windows and sliding glass door.
Response from the owner: Thank you, Susan for taking the time and doing this review for Rusco windows and doors. It was a pleasure helping you with your project.
Had to replace my old sliding patio door. They did everything they could to get it installed as soon as possible. Repairs were great, and I love my door. The change in temperature was noticeable immediately. My kitchen is so much warmer now. Great service.
Response from the owner: Thank you, T. Lee for taking the time and doing this review for Rusco windows and doors. It was a pleasure helping you with your project.
Very competent installer. He made sure the doors fit and operated properly and showed us how to operate the sliding panes.
Response from the owner: Thank you, Jim for taking the time and doing this review for Rusco windows and doors. It was a pleasure helping you with your project.
Excellent service and pricing.
Response from the owner: Thank you, Ross for taking the time to do this review for us. #Ruscowindowsanddoors
Excellent products, excellent workmanship. Tom answered all our questions. The installation crew was polite, professional and did great work.
Response from the owner: Thank you, Alex for doing this glowing review for #Ruscowindowsanddoors. It is always great to hear from our customers about their experience.
We absolutely love our new Pella casement windows!!!As soon as they were installed we immediately noticed how quiet our rooms are!These windows are high quality and were expertly installed.They were all very courteous and left the rooms clean.A great experience and highly recommend Rusco !!!!
Response from the owner: Thank you , Corinne for taking the time to do this glowing review for Rusco Windows and Doors.
Recently had windows and a sliding glass door installed in my home. Tom is a great salesperson. Installation was done very well. Andy and the rest of the crew were on time, efficient and good cleanup afterwards. Great follow through. I will be using Rusco Windows and Doors for future home projects.
Response from the owner: Thank you, Laura for taking the time to do this glowing review for #Ruscowindowsanddoors.
Known Tom for years just booked him to do 2 casement windows very excited because Russo is a quality Company who does everything right from Sales Consultation to Measurement to Install. Do yourself a favor make problems with Windows Doors worry free use Tom his Company stands behind everything they sell. Everyone Be Blessed wear a mask and call Tom.
Response from the owner: Thank you, J for this awesome review. #Ruscowindowsanddoors
I needed some windows replaced and didn’t know where to turn. On the advice of a friend, I called Rusco and could not have been more pleased.It’s difficult to conduct any business during the COVID-19 crisis, but Rusco understood our concerns and waited until we were ready.When the day came to install the windows, the crew took much less time than I anticipated and left the house cleaner than it was before. (do not tell my wife I said this)When you combine a great product with great service, you get a great customer experience. I highly recommend Rusco if you need windows or doors.
Response from the owner: Thank you, Dale for this awesome review. #Ruscowindowsanddoors
We had an excellent experience with Rusco. We were hand held throughout the entire process including great patience as we got our insurance on board. At the end of the day we ended up with an excellent new bay window that we felt was priced very competitively. Thanks Tom and family we will be sure to use Rusco next time as well!
Response from the owner: Thank you, Kyle for this awesome review. #Ruscowindowsanddoors
Rusco replaced windows and doors at my home two years ago. The product quality is topnotch and the workmanship is excellent. Last week had a minor repair that was needed and Tom ensured that it was done on a timely basis.
Response from the owner: Thank you, Maryann for taking the time to do this awesome review for Rusco.
I needed to replace windows and a sliding door at my condo, the old ones were just sooooooo bad. I met with Tom, and we went over my options and I decided that they were the best people for the job. The windows came in a timely matter and the crew who installed them were just great! Fast, punctual, clean and polite. The windows, and esp the sliding glass door are simply fantastic! I would recommend them any time!
Response from the owner: Thank you, Jennifer for taking the time to do this review. #Ruscowindowsanddoors
We recently (3/26) had our front door replaced in Darien. New fiberglass faux wood finish with textured glass and 2 sidelites, and exterior aluminum capping.The whole experience was fantastic, top to bottom. The owner, Tom, was our salesperson and took pride in the process from the moment he entered our home until the last bead of caulk went down. He was courteous, friendly, knowledgeable, passionate, and most importantly approachable, non-aggressive, and fair. We were happy with the set of options, all the attention to the little details (of which there are a lot that going into one door, believe it or not), the price, and the quality of craftsmanship. Such an excellent job that we cannot wait to have Rusco install our Marvin Windows we ordered.It should also be said that this company was willing to complete this project for us in these uncertain times, being an essential construction enterprise. They gave us the option to do the project or to wait until we felt comfortable. After discussing with Tom and understanding that their crews were healthy and taking proper precautions to stay that way, we felt comfortable letting them perform the work at our home. There were only 2 workmen and they were cautious, thoughtful, and non-invasive. Very happy.Thanks, Tom and the entire Rusco family!
Response from the owner: Thank you, Chris for taking the time to do this review. #Ruscowindowsanddoors
After 50 years of the same windows, we decided to replace the windows in the house my Grandpa built from the ground up with his father. My wife and I have been renting the bottom unit of the two flat for almost 3 years now and every winter we would set the thermostat to 70 and it would never actually reach 55. After researching for a while on who to install the windows, Tom and Rusco Windows were recommended. He was very timely and drove a little out of his way to Niles to give us a estimate and show us the product we would be getting. Any questions we had (believe me, between my Grandpa and I there were a lot) were answered right away. We had 26 windows being replaced and they were put in under 2 days! The workers were very polite, hard-working and cleaned everything up when they were done. Now when we set the thermostat to 70 it actually is 70. Would highly recommend.
Response from the owner: WOW! JP, Reviews like this fuel our hearts and make us try better every single day. The team at Rusco Windows and Doors love to hear stories like this , and take great pride when our customers projects come together. If you should need anything else, please don’t hesitate to give us a call.
We had an excellent experience with Rusco. It was pain free and the craftsmanship on the windows is excellent. Highly recommended!
Response from the owner: Thank you Ryan for this glowing review. #Ruscowindows
Rusco was fantastic in every way!We had the windows in our entire house and the patio door replaced with Marvin Integrity windows. The windows are superb fiberglass outside (for low maintenance) wood on the inside painted to match our existing interior trim color. They were painted in advance at Rusco so that when they were installed by the amazing Andy and his crew they matched perfectly. That also minimized the mess in our house with very little touch up needed.Andy's crew was all business - they know what they are doing! It looked like a synchronized machine -it seemed like they never stopped moving. Everything fit, they protected our wood floors and cleaned up immaculately every day.The bidding process was great - Paul handled every change clearly and flawlessly. All details were spelled out on his line item quotes and contract - if you are looking for windows call Paul at Rusco and at least give yourself a great option - quality, on-time at a competitive price.
Response from the owner: Thank you Bill for taking the time to do this for us. It was a pleasure helping you with your home. Tom
The entire Rusco experience was flawless from start to finish. Paul provided excellent customer service, helping me choose the best windows for my rental unit. The workmen from the install department were true craftsmen. We highly recommend Russo and plan to use them to eventually replace more windows in my apartment building.
Response from the owner: Thank you Roger for taking the time to write this review. We take great pride in what we do as a Family owned business. We hope we can help you in the future. #smallthanks #Rusco
Great customer service. Replaced all the windows at home and the guys were extremely professional, fast,polite,and careful . Very clean job and the windows look amazing .Thank you Tom
Response from the owner: Thank you for this awesome review Aurel . Tom
This is the second time we have used Rusco. Rusco has replaced a sliding door, windows and a roof. We have been very pleased with the time spent with us discussing alternatives, both in look and price. The installers have been great, beautiful work neat and clean. We will use Rusco again.
Response from the owner: Thank you for this awesome review. Tom
If a company being in business for almost 80 years doesn't already say excellence I don't know what will. Tom the owner is very knowledgeable and hands on making sure everything is smooth from start to finish. Windows..check! Next is deck or sun room. Thanks Rusco for helping me put together my dream home!
Response from the owner: Shannon, Thank you for this glowing review of Rusco Windows & Doors. Tom D.
This review is for the estimate visit Mr.Matt provided in our new home purchase.He was on time and spent more than a hour. We got educated on why windows are considered a good investment. I thought windows are just windows but basically it has its own science. Never seen him being irritated with all our questions,even unrelated to windows, since we are a first time home buyers.Got the estimate and will consider.
Response from the owner: Adam , Thank you for this glowing review of Rusco Windows & Doors. Tom D.
Love the new Front Door and Storm Door. Rusco's installer Andy did a great job and worked really hard to take off the old door, sidelight, and storm door and replace them with the new equipment.The new door looks great and fits tight so no more wind leaks in the Winter.
Response from the owner: Paul, Thank you for this glowing review of Rusco Windows & Doors. Tom D.
RUSCO recently installed a new deck for us. Tom was great to work with. He followed the job from start to finish. His construction team was very meticulous. They took time to insure things were done right rather than rushing to get the job done. They cleaned up thoroughly after finishing. The result was a beautiful deck, perfectly level, with a super strong supporting structure beneath. We will enjoy this deck for many years to come. I would heartily recommend RUSCO and would not hesitate to call on them for future home improvements.
Response from the owner: RG, Thank you for this glowing review of Rusco Windows & Doors. Tom D.
This was the second time we used RUSCO for a door replacement project. Tom was very helpful in explaining our product choices. We got a high quality product at a fair price. The installer was meticulous and did a great job. The finished project looks fantastic. I will certainly used RUSCO for our next home improvement project. As a consumer I greatly appreciate a company with knowledgeable sales staff; high quality products; excellent installation and a great finished project.
Response from the owner: Bob, Thank you for this glowing review of Rusco Windows & Doors. Tom D.
I used Rusco for new vinyl siding, aluminum soffits and gutters. Their quote was excellent for the scope of work. They had helpful suggestions for how to get the most for my budget. I love the new look of my home, and the additional insulation has lowered my heating and cooling costs and made the inside of my home much quieter. The work was done quickly and professionally.
Response from the owner: Anne,Thank you for this glowing review of Rusco Windows & Doors. Tom D.
We had Rusco install new siding and shutters on our home. We obtained three quotes and Rusco not only offered the best pricing but their presentation was excellent. They described in detail what they planned to do and demonstrated their products using samples. They were very thorough. They had great followup with us as well. The project was completed on time. The workers were timely, neat and considerate. We love the new look of our home as do our neighbors! We highly recommend Rusco.
Response from the owner: Carol, Thank you for taking the time and Reviewing Rusco Windows & Doors. Tom D
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