Listen to what our customers have to say about Rusco:
GuildQuality serves a nationwide community of quality minded building professionals. Our members—builders, remodelers, and real estate developers—are dedicated to delivering exceptional customer service because they know their reputation is their greatest marketing asset.
Awarded “2010 CUSTOMER SATISFACTION WINNER”
GuildQuality, the leading national (3rd party provider) of customer satisfaction surveying and performance reporting for home improvement companies and builders, is dedicated to delivering an exceptional customer experience.
For the past 80 years, the team at Rusco has been devoted to providing our customers with quality products for their home and with giving every customer an exceptional experience. Our dedication to the customer often means that homeowners return to us for their next home improvement project; we are honored that they want to work with us again and we are always excited to see what project they want to tackle next.
For the Pomykala family, they returned to us multiple times as they invested in home improvement projects over time. “Initially, we decided to work with Rusco because it is a locally owned company and we felt their prices fell within our budget,” recall Gary and Laura. “As a repeat customer, we decided to stay with Rusco because of their product line, reliability, attentive customer service, and price.”
We were happy to work with the Pomykala family each time, as they replaced their front door, followed by their windows, and then updating their patio doors. As with all of our customers, their first stop was a consultation in our showroom. “The Rusco team helped us make the product choices we did by explaining the benefits/differences between their various product lines and by providing paint/stain/color samples we could take home to compare to our current decorating scheme,” say the Pomykalas. “All possible product options were also discussed with us before we made our final product selections.”
The Pomykalas felt comfortable working with our staff, who all made an effort to assure they had a great experience each time. “Tom stopped by during installation to make sure things were going smoothly and he always follows up once the project is finished to make sure his customers are satisfied,” remember the Pomykalas. This attention to customer service, from the very top of our office, goes a long way for our clients and Tom loves to interact with our clients personally.
What about the finished product? The Pomykalas are loving their new products. “The addition of our decorative Therma-Tru front door and Marvin windows has not only improved the curb appeal of our home, but has also improved the energy efficiency of our home, as well,” say the Pomykalas. “We also get many comments about the beauty of our front door from our friends and neighbors. Selecting our beautiful front door from Rusco is probably one of the best investments we have made in preserving the beauty of our home.”
Thank you for trusting us with your home, Gary and Laura! We love working with you and are pleased that you are enjoying the results.
If you are looking for excellent products and an exceptional experience, give us a call to set up an appointment in our showroom. Let’s work together to help you love your home even more.
“We had Tom come out last year to give us an estimate to change the entire look of our front windows. Tom was very professional and his crew did a TERRIFIC job! Polite, worked hard, no breaks, and from the old country where you work hard and you take PRIDE in your work! You find that very little nowadays. We received so many compliments that we hired Rusco to replace all of our upstair windows, this year. Next year will be our siding. We will never receive another estimate from another company because when you actually find a company that takes pride in their work, you keep them!” Ed & Kathy 2017
“I have gotten compliments from my neighbors about how beautiful my new siding looks. Now that we’ve had some subzero weather, the insulated siding has made a huge difference in how warm the house stays in those temperatures.” Phyllis S 2017
“Rusco is one of the few contractors in the country awarded this honor, demonstrating an above 90% approval rating for outstanding customer service and quality, as measured by a third-party surveying company, and have represented Pella well in the process of installing new Pella Windows or Doors.
“This impressive list of winners have distinguished themselves as outstanding members of our community of quality, and deserve to be recognized for their commitment to excellence” said Geoffrey Graham, chief executive officer (CEO) of GuildQuality 2016
“The windows look fabulous! We are so pleased with them and very thankful you guys were able to get them in before this polar vortex hits us:) Thanks again for everything!” Jean 2016
“Rusco just finished installing my new windows and I could not be more pleased with the results. The installers were prompt and incredibly efficient. By 2:30 my windows were installed, trim had been completed, and the clean-up was finished. They were careful to fully protect my floors while working and the results were spectacular. The entire process dealing with this company was enjoyable and every employee I dealt with was knowledgeable and professional. Five stars!!” Mary G 2016
“Thanks Rusco for our new roof. It was done very professionally and efficiently. Tom was very good in helping us decide the color and type of shingle we wanted. He was also on the site to make sure our needs and wants were accomplished. Russo did a great job. It was the third project that Rusco has done for us and each was done very well and according to our wishes. I would not hesitate to recommend Rusco to anyone needing home improvements.” Thanks Tom and Rusco. Charles N. 2015
“The crew was respectful and very responsible in installing my windows and door. I am satisfied with their work.“ John – Naperville 2015
“Many thanks to everyone who worked on our home. Because of you, the Projects went smoothly and the results are “outstanding”.”Peggy & Charles – Burr Ridge 2015
“I wanted to write and thank you for your assistance in purchasing new windows for our home. Your knowledge and guidance helped us choose the right replacement windows as well as a few beneficial changes.
The experience of your installers was evident when I stopped by to see the transition. They were all business and worked as an excellent team in the removal and replacement process.
The day of our installation was the day we experienced 50 mph winds in the afternoon and evening. We could not hear the wind from inside of our house, which confirmed the quality workmanship that they performed.
I will not hesitate to recommend your services to anyone who I may come in contact with in the search for new windows. You proved it can be an enjoyable experience.”
Rich & Mary
Downers Grove, IL
“We are extremely pleased with our new sunroom. It looks spectacular; even better than we imagined! Rusco exceeded our expectations. They made the process easy, working with us to achieve an amazing end result. The workers were courteous, neat and paid attention to every detail. We would highly recommend them!”
Allen & Nicole
Downers Grove, IL
“I am really satisfied with my December 6th purchase and installation of the Dreamspace patio door and double casement window. Your family owned and operated business makes a difference in satisfying and exceeding my expectations in terms of doing what you told me would be done – hard to find today. My return on investment in purchasing the new door and window will be realized on a daily basis in terms of home comfort and functionality.
I appreciate the care and explanation you provided me in the selection and education process of the door and window products. The modern and customer focused showroom also was a useful experience to see what the products actually look like before they entered my house. The skill and craftsmanship of your hardworking installer was at a high level and the work was done correctly and smoothly.
I certainly will recommend Rusco to my Naperville neighbors. My future window and door replacement needs will be going to Rusco. Keep up the great work…it is appreciated and valued.”
“I wanted to thank you for all your work to help make my dream come true. I have always wanted a sunroom and I have one now, thanks to you. It is beautiful and all our friends think so too. When the carpet, wicker furniture, fence and landscaping are done we can sit back and enjoy our sunroom.
Thanks, Tom it has been fun working with you. Remember you are coming back when everything is done.”
“I just wanted to write and thank you for our garden window. It looks beautiful. Your workers did a fantastic job installing the window. The garden window makes our small kitchen look so much larger. I would highly recommend you to our friends, neighbors and coworkers on the fine job that you and your company have provided us. I appreciate all that you have done and look forward to dealing with you in any future home improvement projects. Thank again!”
Nick and Judy
“Your installer showed up at my home last weekend to install 4 windows and a door.
These are the things he did NOT do:
- He was not late
- He did not cancel his appointment
- He did not arrive in a vehicle covered with dirt
- He did not borrow my tools
- He did not ask to use my phone
- He did not spend his working time talking
- He did not leave a mess behind
- He did not ask to use my electricity or extension cords
- He did not damage my home
These are the things he did:
- He worked quickly
- He touched up a scratch with matching paint
- He took the old door away with him and he got rid of the old windows
- He installed the windows tighter to the house (better seal) than the old installation
- He was courteous
- He gave me a receipt
- He did GOOD WORK!”
“I can’t tell you how happy I am to have done business with you-first for windows and then for a sliding door. The windows and door look great, and they operate so easily. What a difference! I appreciate the time you took to discuss products, show options, and ultimately help me decide what would best fit my needs at a better price than the competition. I also appreciate the efficiency of your installers. They were friendly, informative, and in and out without leaving a mess.
Thanks for everything,”