GuildQuality serves a nationwide community of quality minded building professionals. Our members—builders, remodelers, and real estate developers—are dedicated to delivering exceptional customer service because they know their reputation is their greatest marketing asset.
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Awarded “2010 CUSTOMER SATISFACTION WINNER”

GuildQuality, the leading national (3rd party provider) of customer satisfaction surveying and performance reporting for home improvement companies and builders, is dedicated to delivering an exceptional customer experience.

"Rusco is one of the few contractors in the country awarded this honor, demonstrating an above 90% approval rating for outstanding customer service and quality, as measured by a third-party surveying company, and have represented Pella well in the process of installing new Pella Windows or Doors.

“This impressive list of winners have distinguished themselves as outstanding members of our community of quality, and deserve to be recognized for their commitment to excellence” said Geoffrey Graham, chief executive officer (CEO) of GuildQuality

Dear Rusco,

"I wanted to write and thank you for your assistance in purchasing new windows for our home. Your knowledge and guidance helped us choose the right replacement windows as well as a few beneficial changes.

The experience of your installers was evident when I stopped by to see the transition. They were all business and worked as an excellent team in the removal and replacement process.

The day of our installation was the day we experienced 50 mph winds in the afternoon and evening. We could not hear the wind from inside of our house, which confirmed the quality workmanship that they performed.

I will not hesitate to recommend your services to anyone who I may come in contact with in the search for new windows. You proved it can be an enjoyable experience."

Rich & Mary
Downers Grove, IL

Dear Rusco,

"We are extremely pleased with our new sunroom. It looks spectacular; even better than we imagined! Rusco exceeded our expectations. They made the process easy, working with us to achieve an amazing end result. The workers were courteous, neat and paid attention to every detail. We would highly recommend them!"

Allen & Nicole
Downers Grove, IL

Dear Rusco,

"I am really satisfied with my December 6th purchase and installation of the Dreamspace patio door and double casement window. Your family owned and operated business makes a difference in satisfying and exceeding my expectations in terms of doing what you told me would be done - hard to find today. My return on investment in purchasing the new door and window will be realized on a daily basis in terms of home comfort and functionality.

I appreciate the care and explanation you provided me in the selection and education process of the door and window products. The modern and customer focused showroom also was a useful experience to see what the products actually look like before they entered my house. The skill and craftsmanship of your hardworking installer was at a high level and the work was done correctly and smoothly.

I certainly will recommend Rusco to my Naperville neighbors. My future window and door replacement needs will be going to Rusco. Keep up the great work...it is appreciated and valued."

Curtis
Naperville, IL

Dear Rusco,

"I wanted to thank you for all your work to help make my dream come true. I have always wanted a sunroom and I have one now, thanks to you. It is beautiful and all our friends think so too. When the carpet, wicker furniture, fence and landscaping are done we can sit back and enjoy our sunroom.

Thanks, Tom it has been fun working with you. Remember you are coming back when everything is done."

Molly
Wheaton, IL

Dear Rusco,

"I just wanted to write and thank you for our garden window. It looks beautiful. Your workers did a fantastic job installing the window. The garden window makes our small kitchen look so much larger. I would highly recommend you to our friends, neighbors and coworkers on the fine job that you and your company has provided us. I appreciate all that you have done and look forward to dealing with you in any future home improvement projects. Thank again!"

Nick and Judy
 

Dear Rusco,

"Your installer showed up at my home last weekend to install 4 windows and a door.
These are the things he did NOT do:

1. He was not late
2. He did not cancel his appointment
3. He did not arrive in a vehicle covered with dirt
4. He did not borrow my tools
5. He did not ask to use my phone
6. He did not spend his working time talking
7. He did not leave a mess behind
8. He did not ask to use my electricity or extension cords
9. He did not damage my home

These are the things he did:

1. He worked quickly
2. He touched up a scratch with matching paint
3. He took the old door away with him and he got rid of the old windows
4. He installed the windows tighter to the house (better seal) than the old installation
5. He was courteous
6. He gave me a receipt
7. He did GOOD WORK!"

Walt
Evanston, IL